Return Policy

This policy outlines the conditions under which returns, refunds, and warranty claims are accepted on Skar Audio orders.

Refunds

Returns may be initiated within 30 days of the original purchase date for a full refund on any item from your order.

To initiate a return:

  1. Visit the returns portal to start the request.
  2. A confirmation email will follow with shipping instructions and, where applicable, a prepaid return label.
  3. Once the return is received, refunds are processed to the original payment method within 24–48 hours. A confirmation email is sent when the refund is issued.
Exchanges are not offered. To replace an item with a different one, return the original for a refund and place a new order for the desired item.

Return Drop-Off Window

Once a return is initiated and a prepaid label is generated, the package must be physically handed to the carrier so that the carrier records taking possession of the package on or before the 37th day from the original order date. This is the 30-day refund window plus a 7-day cushion to deliver the package to UPS, FedEx, or USPS.

Possession means a real handling scan from the carrier — not a label-creation event. A tracking number is generated the moment a label is purchased, so a tracking number alone does not satisfy this rule.

Pre-transit statuses that do not count

These events fire before the carrier has physically taken possession.

USPS
Pre-ShipmentShipping Label Created, USPS Awaiting ItemPre-Shipment Info Sent to USPSShipment Received, Package Acceptance PendingAwaiting Item
UPS
Label CreatedShipper created a label, UPS has not received the package yet
FedEx
Shipment information sent to FedExPre-Transit

Qualifying handling scans

The first event that satisfies the drop-off requirement is the carrier’s first physical handling scan after pickup or drop-off.

USPS
USPS Picked Up ItemAccepted at USPSArrived at USPS FacilityDeparted USPS FacilityIn Transit
UPS
Origin ScanDeparture Scan
FedEx
Picked UpArrived at FedEx LocationDeparted FedEx LocationLeft FedEx Origin Facility

If the carrier’s first qualifying handling scan does not appear on or before day 37 from the original order date, and the customer still chooses to send the item(s) back for a refund, a mandatory 25% restocking fee is deducted from the refund. The fee is calculated against the original price paid for each returned item.

The deciding factor is the carrier’s first qualifying handling scan date — not the date the return was initiated or the label was generated. A return that sits unshipped after a label is created is still treated as late if the first qualifying scan lands after day 37.

If the 37-day window has already passed, contact support before shipping the package. Support will confirm whether the 25% restocking fee applies before the return is sent.

Return Shipping Fees

Refunds

A return shipping fee may be deducted from the refund depending on the reason for the return. Skar Audio generates the return label, and the cost is calculated using the actual carrier rate from the customer’s address to the Skar Audio facility — there are no flat or padded fees. The exact amount is displayed on the review screen prior to confirmation, so the impact on the refund total is visible before submission.

Vehicle-Specific Enclosures (Loaded and Unloaded)

Vehicle-specific enclosures — including SKUs prefixed with VS-, L-VS, L-EVL, L-SDR, L-SVR, and L-VD — are precision-fit for the specific cab style, body style, and year range listed on the product page. Confirming that the vehicle’s year, make, model, trim, and cab/body style match the listing before purchase is the customer’s responsibility. Return shipping on a “Not Compatible” claim for a vehicle-specific enclosure is therefore typically deducted from the refund.

One exception applies: if the automated returns flow determines that the listing was genuinely ambiguous about fitment for the vehicle profile in question, Skar Audio will cover return shipping on that claim. To make this determination, the returns portal will request the vehicle’s year, make, model, trim, and cab/body style during the claim process. Coverage is decided per-claim; there is no guaranteed waiver.

Warranty Claims

The customer is responsible for return shipping on all warranty claims. A return shipping label must be arranged and paid for by the customer through any carrier of choice (UPS, FedEx, USPS, etc.). Skar Audio does not provide a return label for warranty claims.

Warranties

Skar Audio products are covered by a two-year manufacturer’s warranty against defects in materials and workmanship.

To file a warranty claim:

  1. Visit the returns portal to start the request.
  2. After the claim is initiated, return shipping instructions are emailed to the customer. Skar Audio does not cover return shipping on warranty claims for items ordered more than 30 days prior.
  3. Once the warranty return is received, processing takes up to 4 business days. A confirmation email is sent once the claim is processed. Outbound shipping on the replacement product is covered by Skar Audio.

Review the complete warranty policy.